Frequently Asked Questions

Our cleaning equipment is widely used in commercial and business scenarios, including office buildings, hotels, property management, shopping malls, cleaning service companies, pet grooming stores, car detailing shops and rental apartments. Specifically:
• Smart Floor Washers: ideal for hard floor cleaning in large indoor spaces
• Window Cleaning Robots: suitable for high-rise buildings, glass facades and commercial window maintenance
• Upholstery & Fabric Cleaners: designed for hotel bedding, sofa, carpet and fabric deep cleaning
• Pet Grooming Vacuum Cleaners: perfect for pet shops, veterinary clinics and pet-friendly commercial spaces

Yes. All our products comply with mainstream international standards and hold CE, FCC, RoHS and PSE certifications. We also provide corresponding test reports and certification documents for B2B clients to support local market registration and customs clearance.

Our window cleaning robot is built with multiple safety mechanisms for commercial use:
• Anti-fall sensor system for edge detection
• Power failure protection with built-in backup battery
• High-strength safety tether as secondary protection
• Strong adsorption system suitable for various smooth glass surfaces

Consumables of the same product series are universally compatible. We supply original spare parts and consumables separately for long-term B2B partners. Bulk purchase of consumables enjoys exclusive wholesale discounts, and we can also pack consumables together with product orders.

For commercial-grade and household continuous operation:
• Smart Floor Washer: 40–60 minutes of continuous cleaning, with detachable battery option for extended use
• Window Cleaning Robot: 20-30 minutes of power-off protection battery

Our MOQ varies from 10 units to 1000 units, depending on different product models. Sample testing is available for your evaluation.

Yes, we adopt a tiered pricing system. The larger the order quantity, the lower the unit price. For container-level bulk orders and annual framework agreements, we will provide exclusive customized quotations and additional discounts. Contact our sales team to get the latest B2B price list.

Absolutely. We support sample orders for quality testing and market verification. Sample fee will be fully deducted from your subsequent bulk order. Sample orders are usually shipped within 3–5 business days.

We accept standard international B2B payment methods:
• T/T (Telegraphic Transfer): 30% deposit, 70% balance before shipment
• Irrevocable Letter of Credit (L/C) for large orders
• PayPal / credit card for sample orders only
Other payment terms can be negotiated for long-term partners.

For in-stock models: 5–7 business days after deposit confirmation.
For OEM customized orders: 20–35 business days depending on customization requirements and order quantity.
We will confirm the exact delivery schedule in the formal proforma invoice.

We provide multiple global B2B logistics solutions:
• Sea freight: most cost-effective for full container bulk orders
• Air freight: for urgent small and medium batch orders
• Express: DHL/UPS/FedEx/TNT for samples and urgent small orders
• Dedicated logistics lines: door-to-door service to major regions We support both EXW, FOB and DDP delivery terms.

Yes. We will provide a complete set of export documents for every B2B order, including commercial invoice, packing list, bill of lading, certification documents and other required customs materials to assist you with smooth import clearance.

1. Warranty Coverage: 1-year warranty for the whole machine, starting from the shipment date. The warranty covers manufacturing and material defects under normal household use.
2. Exclusions: Damage caused by misuse, improper operation, wrong voltage, disassembly/repair by third parties, water ingress, abnormal wear, consumable parts (filters, roller brushes, nozzles, etc.) and force majeure is not covered by the warranty.
3. Distributor Benefits: Distributors are eligible for additional after-sales spare parts support. Please contact us for details.

Yes. We provide full after-sales support for B2B partners, including product manuals, repair tutorial videos, online technical training and dedicated after-sales manager one-to-one support. We can also provide on-site training for large authorized distributors.

1. Incoming Inspection & Defect Control
All products undergo 100% OQC inspection before shipment, with internal outgoing defective rate controlled below 0.3%.
2. Claim Process & Remedy Once a quality defect is confirmed (supported by photos/videos or inspection reports), we will prioritize repair. If repair is not feasible, replacement or credit will be at our discretion.
3. Distributor Support We offer additional after-sales spare parts support for distributors. Please contact us for full details.

Yes, we provide professional OEM and ODM services for global B2B clients:
• OEM: custom logo printing, brand packaging, color customization
• ODM: function customization, APP development, product structure modification
Our R&D team supports customized development based on client requirements.

Please contact our sales team with your company profile, local market resources and expected annual purchase volume. After qualification review, we will sign an official distribution agreement, grant regional authorization, and provide exclusive distributor benefits including price protection, market support and priority supply.

We provide full-dimensional support for authorized distributors:
• Competitive wholesale price and margin protection
• Marketing materials: product images, videos, catalogs and display solutions
• Professional product and after-sales training
• New product priority supply and regional market protection policy